Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to BOUND KINGDOM SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the BOUND KINGDOM SDN. BHD., accessible from https://boundkingdom.online/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
We currently only offer shipping within Malaysia. We do not ship to any international addresses at this time. Please ensure that your shipping address is within Malaysia to avoid any delays or cancellations of your order.
Shipping Fees
All orders placed through our website https://boundkingdom.online/ are eligible for free shipping within Malaysia. There are no additional delivery charges, hidden fees, or handling costs. We strive to provide a transparent and cost-effective shopping experience for all our customers.
Order Processing Time
Orders are typically processed within 1 to 2 business days after they are placed. You will receive an order confirmation email once your order is received and a shipping notification once your item has been dispatched.
Please ensure that all order details are accurate before submission. If there are any discrepancies or issues with your order, we will contact you via the contact information provided during checkout.
Estimated Delivery Time
We aim to deliver all orders within 7 business days from the date of processing. Delivery times may vary depending on your location and other external factors such as:
- Courier service availability and delays
- Weather conditions
- Festive seasons or public holidays
- High order volumes
While we strive to meet our delivery timeline, unforeseen circumstances may sometimes cause delays. In such cases, we appreciate your patience and understanding.
Delivery Methods
Our deliveries are handled by trusted third-party courier partners. Once your order has been dispatched, you will receive a tracking number via email or SMS, which allows you to monitor the status of your shipment in real-time.
We deliver to all states and territories within Malaysia, including both Peninsular Malaysia and East Malaysia (Sabah and Sarawak).
Failed Deliveries and Redelivery
If the delivery attempt fails due to incorrect or incomplete address information provided by You, or if the courier is unable to reach You after multiple attempts, the order may be returned to Us. In such cases, we will contact You to arrange for redelivery. Additional redelivery arrangements may be subject to review at our discretion.
Order Inspection and Acceptance
Upon receiving your Goods, please inspect the packaging for any visible damage or tampering. If the packaging appears to be damaged or opened, we advise that you:
- Refuse to accept the delivery, or
- Take clear photos and contact our customer service team immediately
Once the Goods are accepted and signed for, it will be considered that the items have been received in good condition unless notified otherwise within 24 hours.
Perishable Products Notice
As our business deals with foreign snacks, some products may have short shelf lives or specific storage requirements. Please ensure timely acceptance of your parcel upon delivery to preserve the quality and safety of perishable Goods.
We are not responsible for damages or spoilage that occur due to unattended deliveries or improper storage after successful delivery.
Shipping Restrictions
We reserve the right to cancel or reject any order that cannot be fulfilled due to:
- Incomplete or unverifiable shipping address
- Out-of-stock or discontinued items
- Delivery destination not covered under our courier service
- Any other reasons deemed necessary by the Company
In such cases, You will be notified, and any payments made will be refunded promptly.
Contact Us
If you have any questions about our Shipping Policy, your order status, or need assistance with tracking, feel free to contact our support team:
📧 Email: support@boundkingdom.online
🌐 Website: https://boundkingdom.online/
Thank you for shopping with BOUND KINGDOM SDN. BHD. We are committed to delivering a reliable, fast, and worry-free shipping experience for all your favorite foreign snacks!